Company size
Enterprise
The rollout completed, the seats were provisioned, and half of them were never used
The programme finished on time. Training was delivered. A year later, renewal asks what it was worth and the honest answer is a usage export nobody can interpret, split across business units that adopted it at completely different rates.
The numbers
47%
of licensed software seats are actually used across the average enterprise
Zylo, 2025 SaaS Management Index
$21M
average annual waste per organization on unused licences
Zylo, 2025 SaaS Management Index
275
applications in the average enterprise portfolio, each one competing for the same attention
Zylo, 2025 SaaS Management Index
What ARCY sees
ARCY reports adoption where it happens, per environment, so a rollout is legible while it is running rather than at the renewal.
- The steps each business unit stalls on, scoped per environment
- What users asked the agent, in their own language, across every locale you run
- Struggle signals: the repeated attempt, the long pause, the field filled and cleared
- The seats that were provisioned and never arrived
What ARCY does
ARCY answers inside the product, from the sources your own team approved, so it cannot invent an internal policy. Identity verification, environments and localization are on every plan and are not sold as an upgrade.
- Answers only from approved sources, never from the open web
- Walks users through a step with a flow your team published and versioned
- Runs separately per environment, so a pilot in one business unit cannot contaminate another's numbers
What it measures
Some of your users never open ARCY at all. Same product, same rollout, same window, no ARCY. That is a number an internal audit can check, which is a different kind of claim from a satisfaction score.
- ARCY compares the users it helped against the users it never touched
- Completion in both groups, per flow
- Below a minimum group size the difference is withheld, and the counts still show
+36.3% activation lift on this flow
With ARCY
42.8%
1,204 users who ran this flow
Without ARCY
31.4%
2,910 users who never used ARCY
ARCY compares the users it helped against the users who reached the same step and never used it. Both are counted as finished the same way.
Related
Make the rollout legible before the renewal
Talk to us about your environments, your locales and the business unit you would start with.